KOILABS Inc. (“the Company”) is committed to protecting users' personal information in accordance with applicable laws, including the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection. This policy outlines how we collect, use, retain, and manage personal data to ensure timely and proper handling of related matters.
We collect the following minimum personal information for service provision:
[Information collected upon sign-up and during service use]
Required: Name, email address, password, country/region, preferred language
Optional: Phone number, profile photo, occupation, interests
Automatically collected: IP address, cookies, usage history, device info, access logs
[Information collected during paid transactions]
We use collected data for the following purposes:
To identify and verify users and operate the service
To book and conduct 1:1 video lessons and manage learning records
To provide learning materials and respond to user inquiries
To send promotional or marketing information (only with user consent)
To restrict use in case of legal or terms violations
To analyze service usage and improve features, including personalized services
We delete personal information immediately upon membership withdrawal.
However, certain data will be retained for a set period in accordance with legal requirements:
Records of contract or withdrawal of subscription: 5 years (E-commerce Act)
Records of payment and product/service provision: 5 years (E-commerce Act)
Records of customer complaints or dispute resolution: 3 years (E-commerce Act)
Access records: 3 months (Communications Privacy Protection Act)
We do not share personal information with third parties without user consent, except in the following cases:
When prior consent is given
When required by law (e.g., court order, investigative authority request)
We delegate certain data processing tasks as follows:
Amazon Web Services: Data storage and infrastructure
Zoom Video Communications: Video lesson platform
PayPal: Payment processing
※ We ensure safe handling through contractual agreements with these service providers.
We promptly delete personal information once its purpose has been fulfilled or upon expiration of the retention period.
Electronic files: Irreversibly deleted
Paper documents: Shredded or incinerated
Users may exercise the following rights regarding their personal data:
Access, correct, or delete personal information
Request to suspend processing
Withdraw consent or request account deletion
Requests can be submitted via our support center or by email at support@koy.company. We respond promptly upon verifying your identity.
We use cookies to offer personalized services. Users can disable cookies via browser settings.
※ Disabling cookies may limit certain features, such as keeping users logged in or showing recommended content.
As KOKIRI TUTOR operates globally, personal information may be stored in Amazon Web Services (AWS) global data centers (e.g., U.S., Japan). In such cases, we ensure adequate safeguards equivalent to domestic standards.
We have designated the following personnel for data protection matters:
Data Protection Officer: privacy@koy.company
Customer Support Representative: support@koy.company
This policy is subject to change in accordance with applicable laws or internal regulations.
We will notify users of any changes via the platform or by email in advance.
Effective Date: June 1, 2025